Refund policy


The item is returned at your own expense to the following address:

Oi Soi Oi ApS
Damsholtevej 23
2970 Hørsholm

Once we have received your return and approved it, we will then refund your credit for the product, not the shipping, to your account within a few days.

If you have any questions, you are always welcome to contact us via email or by phone 4848 2070.

Please attach a returns note - it can be downloaded here:
Attached file: Returseddel (194 kB)



If you wish to complain about a product, please write to - stating the purchase data and the reason for the complaint. Please include a picture of the item where it appears what is being complained about. We always endeavour to return all enquiries as soon as possible, but it may take 1-2 working days.